STUDENTS’ SATISFACTION TOWARD SERVICE QUALITY IN ENGLISH LANGUAGE EDUCATION STUDY PROGRAM AT SINTUWU MAROSO UNIVERSITY

Kasibah, Kasibah (2020) STUDENTS’ SATISFACTION TOWARD SERVICE QUALITY IN ENGLISH LANGUAGE EDUCATION STUDY PROGRAM AT SINTUWU MAROSO UNIVERSITY. Undergraduate thesis, UNIVERSITAS SINTUWU MAROSO.

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Abstract

This study aims to determine the level of student satisfaction toward service quality in the English Language Study Program at Sintuwu Maroso University. The method used in this research is descriptive qualitative Data from the researcher is clone by giving questionnaires. Interview and documentation. This Research subjects were students of sixth semester of batch 2017 English Language Education Study Program with a total of 28 students Data were analyzed from questionnaires using the Liker scale formula to got the score level of students satisfaction. The results showed that the level of students' satisfied, include Tangibles aspect is dissatisfied. Reliability aspect is Satisfied, Assurance aspect is Satisfied. Responsiveness aspect is Satisfied, and Empathy aspect is Satisfied.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: student satisfaction, service quality
Subjects: L Education > L Education (General)
P Language and Literature > PE English
Divisions: Fakultas Keguruan Dan Ilmu Pendidikan > Pendidikan Bahasa Inggris
Depositing User: Perpustakaan UNSIMAR
Date Deposited: 25 Aug 2020 02:04
Last Modified: 25 Aug 2020 02:04
URI: http://repository.unsimar.ac.id/id/eprint/864

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